Shipping policy

Thank you for choosing Michelle Morton for your ceramic needs. We are delighted to offer both domestic and international shipping to bring our handcrafted ceramics to customers around the world. Please review our shipping policy before placing your order.

Domestic Shipping (Australia):

• We offer flat rate shipping within Australia using reputable courier and/or postal services.
• Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
  
• We offer free standard shipping on all orders over $300.
• Optional upgrades to express shipping are shown below
• Please see below for domestic shipping options based on your order value and service preference:

  Service	Order Value	Transit Time	Price
  Standard	$0-$99	2 to 8 business days	$17.00
  Standard	$100-$299	2 to 8 business days	$57.00
  Standard	$300 and up	2 to 8 business days	FREE
  Express	$0-$99	1 to 4 business days	$34.00
  Express	$100-$299	1 to 4 business days	$74.00
  Express	$300 and up	1 to 4 business days	$97.00

International Shipping:

• We offer flat rate International shipping from Australia to select countries worldwide using reputable courier and/or postal services.
• Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
  
• Please see below for International shipping options based on your order value (in AUD):

  Service	Order Value (AUD)	Transit Time	Price
  Express	$0-$199	5 to 10 business days	$137.00
  Express	$200-$499	5 to 10 business days	$177.00
  Express	$500-$799	5 to 10 business days	$217.00
  Express	$800-$999	5 to 10 business days	$267.00
  Express	$1,000-$1,499	5 to 10 business days	$317.00
  Express	$1,500 & up	5 to 10 business days	$357.00

Customs and Import Duties:

• For international orders, please note that customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the shipping cost.
• Customs policies vary by country, so please contact your local customs office for more information about any potential charges.

U.S. Shipping Update – Trial Program
To make delivery smoother for our American customers, we’re currently trialing a new postal service to the United States. Under this program, import tariffs on orders under USD $800 are paid upfront and included in the shipping cost.

This means your parcel can clear customs more quickly, with no additional fees upon arrival, a simpler, faster experience from our studio to your doorstep.

Order Tracking:

• Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Shipping Address:

• Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or additional charges due to incorrect or incomplete address information provided by the customer.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at hello@michellemorton.studio. Our customer service team is here to assist you and ensure a smooth shipping experience.

Michelle Morton, Tone & Texture Interior Design Pty Ltd reserves the right to update or modify this shipping policy at any time without prior notice. Please check this page periodically for any changes.